Terms and Conditions

Last updated 24 August 2026

These terms explain how Foodexl works and what we each agree to. By creating an account or booking a meal, you accept them. We have kept them short and plain.

1 Your account

• Use your own name, mobile number and email, and keep them up to date.
• Your password is yours alone. Tell us straight away if someone else may have it.
• One account per person. We may close accounts that are shared or used dishonestly.

2 Booking meals

• You book meals for a chosen date and meal period at your branch.
• Each meal period has a cut-off time. After it passes, that day is closed for booking.
• Kitchens cook to the bookings they receive, so please book only what you will eat.
• A meal can sell out. If that happens before you confirm, pick another meal or another day.

3 Prices and paying

• The price you see when booking is the price you pay, including any VAT or service charge shown.
• You can pay from your wallet, or be billed after delivery where your branch allows it.
• Top up your wallet through the app. Wallet money is for meals here; it is not cash and we do not pay interest on it.
• Unpaid bills may pause new bookings until they are settled.

4 Coupons

• A coupon works only for the branch, dates and minimum order it was made for.
• One coupon per booking, and coupons have no cash value.
• If a booking with a coupon is cancelled, the coupon may not return.

5 Cancelling and refunds

• Cancel before the meal period starts and you can ask for a refund.
• Once that time passes the food is already being prepared, so it cannot be refunded.
• Approved refunds go back to your wallet, usually the same day.
• If we cancel a meal — a kitchen closure, for instance — you are refunded in full.

6 Delivery and pickup

• Choose pickup at your branch point, or delivery to an address you have saved.
• Keep your address and phone number correct; a rider who cannot reach you may return the meal.
• Times shown are our best estimate. Traffic and weather can move them.

7 Food, allergies and quality

• Meal names and categories describe the dish, not every ingredient.
• If you have an allergy or a dietary need, ask your branch before booking.
• Something wrong with a meal? Tell your branch the same day so we can put it right.

8 Reviews and messages

• Review the meals you actually ate, and keep it civil.
• We may remove content that is abusive, false or someone else's private information.

9 Your information

• We collect only what running your meals needs: who you are, how to reach you, and what you booked.
• We share it with your branch, its kitchen and your rider — no one else, unless the law requires it.
• Ask us any time for a copy of your data, or for your account to be closed.

10 Closing an account

• You can ask us to close your account at any time.
• We may suspend an account that abuses the service, another person, or the payment rules.
• Bookings already paid for are still honoured, and money left in a wallet is returned.

11 Changes to these terms

If we change anything important, we will show it here and note the date at the top. Carrying on using Foodexl after that means the new terms apply.